QUALITY ASSURANCE MANUAL |
PCCABLES.COM INC
Section Title |
Related Procedure | |
| 1. | Introduction & Company Profile | |
| 2. | Policy & Objectives | |
| 3. | Definitions | |
| 4. | Quality System | |
| 5. | Organization | Organization Chart |
| 6. | Authority & Responsibilities | |
| 7. | Compliance to ISO9001 | |
| 8. | Management
Review & Internal Audit |
Management Review |
| Internal Audit | ||
| 9. | Contract Review | Product Sales |
| 10. | Design | System Design |
| 11. | Documentation & Change Control | External Documents |
| Quality System Documentation | ||
| 12. | Purchasing | Purchasing |
| 13. | Customer Supplied Items | |
| 14. | Process Control | Product Installations |
| Maintenance | ||
| 15. | Receiving Inspection | Receiving Inspection |
| 16. | Inspection & Testing | |
| 17. | Production & Measuring Equipment | |
| 18. | Indication of Inspection Status | Installation |
| Material Control | ||
| Maintenance | ||
| 19. | Non-conforming
Items, Preventive & Corrective Action | |
| 20. | Handling,
Storage, Packaging, Preservation & Delivery | |
| 21. | Records | |
| 22. | Training | Training |
| 23. | Servicing | Maintenance |
1.0 INTRODUCTION
Additional capabilities have been added to the organization to include
design, build and test of products. These designs are built in our offshore ISO 9001 and
ISO 14000 Rated Factories.
This Quality System relates to the full range of company activities.
PCCables.com Inc.s' quality policy is to achieve sustained, profitable growth
by providing services which consistently satisfy the needs and expectations of
its customers.
This level of quality is achieved through adoption of a system of
procedures that reflect the competence of the Company to existing customers,
potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who are individually
responsible for the quality of their work, resulting in a continually
improving working environment for all. This policy is provided and explained
to each employee by the Managing Director or Quality Manager.
To achieve and maintain the required level of assurance the Managing
Director retains responsibility for the Quality System with routine operation
controlled by the Quality Manager.
The objectives of the Quality Assurance System are:
a) To maintain an effective Quality Assurance System complying with
International Standard ISO9001 and ISO14000 (Quality Systems).
b) To achieve and maintain a level of quality which enhances the Company's
reputation with customers.
c) To ensure compliance with relevant statutory and safety requirements.
d) To endeavor, at all times, to maximize customer satisfaction with the
services and products provided by PCCABLES.COM Inc.
J F Kullmann - CEO
October 1996
The terms and descriptions used in this Manual are generally defined within
ISO9001 - Quality Systems.
Additional definitions apply for items not covered by the documents:
Site Any location, other than the Company's established premises, where
work is undertaken as part of a formal contract
The Quality Assurance System applies to all activities of the Company, and
has been developed in accordance with ISO9001. The Quality Assurance System is
fully documented and structured in 3 levels:
Level 1 : Quality Manual
This document details the corporate quality policy and structure of the
Company and references appropriate Operating Procedures.
Level 2 : Operating Procedures
These documents describe the actual process, and controls applied, to all
activities concerned with the attainment of a quality assured contracting
service.
A list of Operating Procedures is given in the Index Section of this
Quality Assurance Manual.
Quality Planning
As the Company operates a standard type and range of services, customer
satisfaction and quality are achieved by operation in accordance with the
documented quality system. Specific customer requirements are identified and
documented during the contract review process, allowing these requirements to
be communicated and achieved, ensuring satisfaction of all customer declared
needs.
6.1.1 All staff are allocated with authority to perform their allocated
responsibilities. The following provides a summary of the principal
responsibilities of each job role, and these are clarified in greater detail
within the Operating Procedures.
6.1.2 All staff share the authority and responsibility of identifying
noncompliances or possible improvements, and recording these instances such
that corrective action can be taken, both to rectify the immediate situation
and to prevent recurrence.
6.1.3 The Managing Director continually reviews the company's resources to
ensure that adequate staff, equipment and materials are available to meet
customer requirements.
6.2.2 Quality Manager (ISO9001 Management
Representative)
6.2.9 Business Development Manager
6.2.10 Administration Order Processing Clerk
This Quality System is structured with policy statements relating to each
area of activity being within the relevant Operating Procedure. However, the
following items of ISO9001 are not addressed within the operating procedures
as they are not applicable to this Company:
Management review of the suitability and effectiveness of the Quality
System take place at least twice per year. During the management meetings
actions are allocated and minuted to record the development of the Company's
management system.
The objectives of Management Review are:
a) To establish that the Quality (Management) System is achieving the
expected results and meeting the Company's requirements, continuing to conform
to the Standard, continuing to satisfy the customers needs and expectations,
and functioning in accordance with the established Operating Procedures.
b) To expose irregularities or defects in the System, identify weaknesses
and evaluate possible improvements.
c) To review the effectiveness of previous corrective actions, and to
review the adequacy and suitability of the management system for current and
future operations of the Company.
d) To review any complaints received, identify the cause and recommend
corrective action if required.
e) To review the finding of internal/ external audits and identify any
areas of recurring problems or potential improvements.
f) To review the reports of nonconforming items and trend information to
identify possible improvements.
Internal audits of the Quality System are undertaken at least once per
annum to confirm that the function concerned is adhering to the Company's
Procedures. A comprehensive Audit Programme is compiled at least a year in
advance however, should particular needs be identified, the frequency of audit
may be increased at the discretion of the Quality Manager.
Audits are undertaken by auditors who are trained in auditing and not
directly responsible for the functions being audited within that Company.
Nonconformance observed is brought to the attention of the person responsible,
and is recorded, documented and subject to timely corrective action to ensure
full rectification.
The Company offers both standard products and specialist services to meet
each customer's needs. Standard products are displayed online for customer selection.
Specialist service requirements differ from one customer
to another (and from one contract to another), therefore each tends to be
quoted for the specific contract.
Once a proposal is accepted by the customer, or an order is placed, it is
recorded and reviewed to establish that the requirements of the order are
adequately defined and documented, any differences from the proposal are
resolved, and the Company is capable of fully satisfying the customers
requirements.
In addition to the original order/ contract specification the customer may
also request addition/ variation work to be undertaken by the Company. In
these circumstances the work content is documented and agreed with the
customer prior to execution to ensure that no ambiguity exists.
The Company operates on a computerized order processing system to ensure
rapid fulfillment of customer orders.
All Design activities are strictly controlled to ensure that the design
output information complies with customer/ contract requirements, and all
design input data.
Design activities are planned and normally executed by specialists and are
subject to regular management, review and verification by the Sales Director,
and where relevant, agreement with the Customer.
The design input and output items are documented, and where ambiguity
exists, will be clarified and documented. All items of design documentation
and notes are recorded in a design project file. Design output documentation
is produced and reviewed to ensure that it:
Design output is reviewed and approved by the Sales Director, and is also
provided to the Customer for approval prior to use. Validation of the design
is achieved during commissioning of the system to confirm compliance to the
customer's requirements.
The designer is required to specify any inspections or tests which may
verify the design, by practical means, at the earliest possible stage of
development.
All changes to the design criteria, input or output are subject to strict
review and documentation control procedures.
All documentation utilized within the Company related to the management
system itself, or to the execution of individual customer contracts is
controlled to ensure that it is issued to the appropriate personnel, under the
correct level of authority, is revised and reissued as necessary, and all
obsolete versions are removed from the point of use.
Such documentation typically includes:
The Quality Assurance Manual, Procedures and Quality Plans are maintained
by the Quality Manager who ensures that the appropriate items, at the correct
revision levels, are issued to all who need them within the Company.
National/ International Standards, Codes of Practice are maintained by the
Support Engineers who ensure that appropriate documents are available within
the Company, and are issued at the correct revision levels. External suppliers
of documentation are contacted regularly to ascertain that the documents held
remain current.
The distribution of standard documents is controlled and recorded on
Distribution Lists, which also show the current issue status. The Distribution
Lists are reviewed and updated as changes occur.
All changes to documents are reviewed and approved by the person
responsible for the original issue and, where appropriate, the nature of the
change is indicated on the document. Master copies of the revised documents
are retained as records of the changes and renewed as necessary to ensure
clarity.
Each contract has a File which contains all relevant information.
Information is also held on the company's computer system for ease of access
and manipulation.
Suppliers of products, materials and services, where unspecified by a
customer contract, are selected on their ability to meet the company's
requirements given due consideration to the quality, statutory obligations,
timescale and cost. A list of approved suppliers and sub-contractors is
maintained which is compiled on the following criteria:-
a) Previous performance in supplying to similar specifications and
requirements.
b) Stocking of high volume standard items conforming to American Standards
or supplied with a statement of conformity.
c) Compliance with an approved third party product/ quality registration
scheme.
d) Recommendation by other similar purchasers or manufacturers of
equipment.
e) A test sample and evaluation of performance.
All supplies and sub-contracts are subject to an authorized Purchase Order
providing full clarification of the type and extent of supply.
Should a supplier, not appearing on the Approved Suppliers List be
proposed, they will be analysed by capability and subject to acceptance on the
authority of a Director.
Goods received from customers (i.e. free issue items or equipment being
serviced) are always visually inspected at the receipt stage, with any
un-declared non-conformance being immediately reported to the customer.
All productive work is planned and undertaken in accordance with the
company's procedures, and any specific documents agreed for individual
contracts (e.g. contract specifications).
Work instructions are provided by the agreed contract specification and any
documents referenced therein, alternatively work is performed in accordance
with nationally accepted codes of practice (e.g. BS6701).
All stores areas are maintained as secure as practical. All items received
by the Company are identified and verified in accordance with the requirements
of the Delivery Note and Purchase Order, and are inspected for correct
identity, quantity and any signs of damage.
All goods received are documented and, in the event of non-conformance, the
items are placed in a reject area or labelled to ensure identification. The
extent of the non-conformance is noted and subject to disposition review by
nominated personnel.
Inspection and testing is carried out on completion of installation and
maintenance activities, with results being documented. Should items not be
acceptable against the agreed contract criteria they will either be repaired,
replaced or identified for a subsequent evaluation and decision. All repaired
items are subject to a re-inspection to ensure acceptability.
On completion of installation and maintenance works, the customer is also
invited to check the work performed to ensure full acceptability.
Production and measuring equipment held is maintained in good condition,
and capable of safe and effective operation within a specified tolerance of
accuracy. Test and measuring equipment is regularly inspected or calibrated to
ensure that it is capable of accurate operation, by comparison with external
sources traceable back to National Standards.
Electrostatic protection equipment is utilized when handling sensitive
components, and this equipment is regularly checked to ensure that it remains
fully functional.
As goods are inspected, the status is defined by location in stores, with
all non-conforming items being placed in a reject area or marked as reject for
review. The status of work in progress is established by markings or
associated documentation recording the inspections undertaken and their
acceptability.
Once non-conforming items have been noticed they are identified by
location, associated documents, or specific markings to prevent their
inadvertent use. All non-conforming items and customer complaints are subject
to review and rectification by nominated personnel. The type and extent of
non-conformity is documented in order to establish trends and identify
possible areas for improvement.
The corrective action required to prevent recurrence is evaluated,
documented, and its effective implementation is monitored. All rectification
is subsequently re-inspected to ensure complete customer satisfaction.
All employees are encouraged to suggest improvements in methods, materials,
suppliers,
and sub-contractors. The Company has established procedures for review of
all activities in order to identify and evaluate all possible improvements in
methods/ materials and its procedures.
The identification of materials/ equipment, where it is not obvious, is
confirmed by the presence of a manufacturers/ suppliers part number or
description label, or other marking for each item. The identification of the
item may be on the packaging or on the item itself, and this identification
remains in place for as long as possible, provided it does not hamper
effective use of the item. Materials and consumables are not identified by the
company where they are obvious to a trained/ experienced employee, however,
should a risk of misinterpretation exist between two or more types of material
these will be marked in a suitable manner to ensure that no ambiguity exists.
All items with serial numbers are recorded individually.
Materials and goods received, whether the property of the company or
others, will, as far as practicable, be protected and their quality preserved
until such time as they are transferred to a customer, or disposed of to a
third party. The objective is to prevent deterioration and damage whilst in
storage, or in the process of transportation, installation, commissioning or
maintenance.
Storage facilities are allocated which ensure that all stored records are
identifiable and retrievable, and the storage areas are free from damp and
other agents which could cause premature deterioration.
Where records are maintained on computer magnetic media, and these are
subject to "back-up" at regular intervals, with the "back-up" information
being stored in a protected location to ensure security from loss/ damage of
active data.
All records are retained for a minimum of 2 years.
The policy of the company is to ensure that all personnel are trained and
experienced to the extent necessary to undertake their assigned activities and
responsibilities effectively. The company generally procures and recruits
employees capable of meeting the technical, skill, experience and educational
requirements of the company's activities.
All staff and senior employees are responsible for recommending the
training needs of others, and for ensuring that all employees allocated
specific tasks are suitably qualified and experienced to execute those tasks.
Once training needs are identified these are provided under the responsibility
of the Directors.
Full records are maintained of all training undertaken by employees.
Servicing consists of Warranty Replacement of cables damaged by customers Neglect in
Installation or lack of knowledge on cabling installation..
2.0 POLICY and OBJECTIVES
3.0 DEFINITIONS
4.0 QUALITY SYSTEM
5.0 Organization
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6.0 AUTHORITY & RESPONSIBILITIES
6.1 Authority
6.2 Responsibilities
6.2.5 Support Manager
7. COMPLIANCE WITH ISO9001
8. MANAGEMENT REVIEW and INTERNAL AUDIT
9. CONTRACT REVIEW
10. DESIGN CONTROL
11. DOCUMENTATION & CHANGE CONTROL
Quality
Assurance Manual/ Operating Procedures,
National/ International Standards
and Codes of Practice.
12. PURCHASING
13. CUSTOMER SUPPLIED ITEMS
14. PROCESS CONTROL
15. RECEIVING INSPECTION
16. INSPECTION AND TESTING
17. PRODUCTION & MEASURING EQUIPMENT
18. INDICATION OF INSPECTION STATUS
19. NON-CONFORMING ITEMS, PREVENTIVE & CORRECTIVE
ACTION
20. HANDLING, STORAGE, PACKAGING, PRESERVATION &
DELIVERY
21. RECORDS
22. TRAINING
23. SERVICING
Last modified
May 2011
We have been distributing cables since
October 12th 1996
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